How To Create and Maintain A great Customer/Cleaner  House Cleaning Relationship in Coquitlam, Port Coquitlam, and Port Moody.

We want to be your number 1 choice for all your house cleaning needs   in Coquitlam, Port Coquitlam, and Port Moody and we strive to be not only the best, but want to have a long standing working relationship with you, the customer.

We know that besides the ability to do a good detailed job TRUST is MOST important.

We understand that complacency kills in any working relationship and it is our goal at Spic ‘n Span to prevent this from happening by being fresh and innovative.  We want to create the perfect relationship that says, ” we love being in your home,” and has you saying, “we love having you here”.  Our focus in Coquitlam, Port Coquitlam, and Port Moody is YOU.

Here are a few things our home enhancers can do to not only provide you with superior house cleaning services in Coquitlam, Port Coquitlam, and Port Moody, but maintain a strong, long lasting working relationship.

1.   We will be  on time.  If for some reason we are running late, we will  call and give an eta.

2.   We will be  prepared with all cloths, materials, full supplies necessary for any type of clean and be in appropriate Spic ‘n Span attire.

3.   We  will be well informed, if a new clean, of what areas are to be cleaned.  What areas are not., and be up-dated in transitioning with another’s customer.

4.   We will be  positive and polite.  We will be present in the clean and have strong communication skills with the customer.

5.   Speak well of the company and the members therein and not gossip.

6. We will share the business  motto and back it up by listening to the customer.

7.   We are proud and show it.  We will  walk the customer through the clean. We will  always “note” extras done for customers to come  home to and leave a thank you note. We will PAP  (pick a project) if we  have an extra 10 minutes…

8   We will ask the customer if they’re happy (or ask by note).  Ask the customer to call/text office for a review.  Ask the customer to file a review with Homestars, Yelp, Facebook, and Google+. We  Encourage feedback!

9. We will offer customer promo cards for discounts.  Offer seasonal specials and other service suggestions as a thank you.

10. We will  be PRESENT on the job.  We will represent ourselves well.  Pride stands tall and we are who we perceive ourselves  to be.

We know you want, maybe even need this service, and you called us for the job.  We want to be your only choice in house cleaning services in Coquitlam, Port Coquitlam, and Port Moody.

By having strong communication skills and respecting the job at hand and the people involved we have a no-fail system to achieving the perfect working relationship.

We are proud to be in your homes every day and providing you with the multitude of house cleaning services we offer.

It is truly a satisfying and rewarding feeling knowing we have come into your home and made a difference.  If by allowing you to spend more time with your family and friends, we have accomplished our goal of making your day easier.

Thank you from all at Spic ‘n Span for allowing us to be part of your household.  Serving YOU, the customers, in Coquitlam, Port Coquitlam, and Port Moody are our TOP priority.